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Voice Assistants… What’s Going On?
Amazon is on track to lose $10B on its devices group, which includes Alexa, and massive layoffs have been announced targeting the Alexa team. Google Assistant Actions and Driving Mode have been shut down amidst rumors of layoffs and re-prioritizing the Google...
The Challenge of Siri as a Wake Word
Bloomberg recently reported that Apple is working to drop the “Hey” requirement in front of Siri in a well-written and very interesting article by Mark Gurman: Mark got a lot of things right in discussing the complexity and difficulty of doing this, but a few things...
Steps a Customer Experience Leader Can Take to Get Started with a Voice AI Strategy
There is a lot of talk about leveraging AI for the Customer Experience (CX). This blog is intended to break down some of the key types of AI that can be used in contact centers for seamless customer experience interactions, and discuss some of the challenges and...
Buy Now Pay Later, But At What Price? A Case for Face Biometrics
The speed at which we can buy and receive products has escalated with the rise of one click internet shopping, the gig economy for deliveries, and economies of scale through improved logistics, warehousing, and deliveries. The rise of robotic and drone deliveries is...