Conversational voice responses have become a popular and important feature in modern consumer electronics. Voice assistants, smartwatches, smartphones, and automotive infotainment systems all depend on voice recognition technology to understand and respond to users’...
What is SOC 2 Type II Certification? SOC 2 Type II certification is a set of standards set forth by the American Institute of CPAs (AICPA). It is an internationally recognized certification that requires organizations to adhere to a set of principles and guidelines in...
Have you heard of ChatGPT? Of course, you have! Everybody has!! Conversations about Large Language Models (LLMs) were once confined to the domain of speech techies, but now it’s gone mainstream. My running pal Kazilla, who works in healthcare not AI, posts on...
Amazon is on track to lose $10B on its devices group, which includes Alexa, and massive layoffs have been announced targeting the Alexa team. Google Assistant Actions and Driving Mode have been shut down amidst rumors of layoffs and re-prioritizing the Google...
Bloomberg recently reported that Apple is working to drop the “Hey” requirement in front of Siri in a well-written and very interesting article by Mark Gurman: Mark got a lot of things right in discussing the complexity and difficulty of doing this, but a few things...
There is a lot of talk about leveraging AI for the Customer Experience (CX). This blog is intended to break down some of the key types of AI that can be used in contact centers for seamless customer experience interactions, and discuss some of the challenges and...